There are a number of reasons why you may not be able to close an audit finding:
- You are not the Responsible Person - for each audit finding a Responsible Person(s) must be selected. It is only the Responsible Person(s) that can close audit findings.
- The audit is not in a permissible status for finding management - even if you are the Responsible Person for that audit finding, if the audit is not in a status where finding management is permissible then you will not be able to close a finding.
- There are more than 1 Responsible Persons - if an audit finding contains multiple Responsible Persons then all Responsible Persons must close an audit finding for it to be closed in the system. This can mean that for another Responsible Persons it can appear that there is no action to be taken as the other users need to close the finding too.
This is the message you will likely see if you can't close an Audit Finding:
Relevant for: Administrators / Managers