What do the different symbols mean when configuring emails?

 

When configuring emails in the Email Config tab > Change statuses Email Configuration, you will find 4 different symbols.

Each symbol indicates different available functions:

  1. Up arrow = Escalate to next status = An email is sent out when the status is moved forward in the workflow.
  2. Down arrow = De-escalate to previous status = An email is sent out when the status is moved backward in the workflow.
  3. Equal sign = Stay in the same status = An email is sent out because the status has remained unchanged.
  4. Backward clock = Reopen status = An email is sent out because the workflow is reopened after closure.

 

 

 

  Relevant for: Administrators / Managers 

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