When configuring emails in the Email Config tab > Change statuses Email Configuration, you will find 4 different symbols.
Each symbol indicates different available functions:
- Up arrow = Escalate to next status = An email is sent out when the status is moved forward in the workflow.
- Down arrow = De-escalate to previous status = An email is sent out when the status is moved backward in the workflow.
- Equal sign = Stay in the same status = An email is sent out because the status has remained unchanged.
- Backward clock = Reopen status = An email is sent out because the workflow is reopened after closure.
Relevant for: Administrators / Managers