Why can I not sign off on tasks in a Change Request?

  • Updated

As a Responsible User of a Task, if you are trying to sign off on a Change Request Task but you do not have the option to close the task, it is most likely because the Change Request has not yet reached the Implementing status. 

While a Change Request is in the Implementing status, you will have the options to close the task from the Actions dropdown in the Change Request Details Page:

  Relevant for: Administrators / Managers / Regular Users / Read-Only Users.
  Please note: Only the users responsible for executing the Change Request Task will have the Close Task icon in the Actions dropdown.

 

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