How can I create a Ticket?

There are two ways to create a Ticket:

• Through the Help Button in the Scilife application.
• By submitting a ticket in our support portal.

Creating a Ticket in Scilife

1. Click on the Help button in the lower right-hand corner of the application.
   
   

2. You can use the Help field to type in keywords to search for articles related to the question or issue you are having.
   
   

3. The Top Results of your search will be  articles from the Knowledge Base that are related to your keyword(s) and in which you may find an answer to your question or incident. Click on the Contact us button if the articles don't resolve the issue or question you are having.
   
   

4. Select one of the three possibilities: 
   - Question.
   - Incident.
   - New Feature Request.
   
   

        5. After filling out the related fields and selecting a Ticket priority, click on the Send button.

Creating a Ticket through the support portal

There are two ways to create a Ticket through our support portal:

1. The first way is to click on the Help button and follow the same steps as described above (Creating a Ticket in Scilife).
2. The second way is to click on Submit a Request and follow the steps below.
   
   

1. Select one of the four possibilities:
   - Question.
   - Incident.
   - New Feature Request.
   - Activation of module(s).

2. After filling out the related fields, and selecting a Ticket priority, click on the Submit button.