How can I create a Ticket?

There are two ways to create a Ticket:

• Through the Help Button in the Scilife application.
• By submitting a ticket in our support portal.

Creating a Ticket in Scilife

1. Click on the Help button in the lower right-hand corner of the application.
   
   

2. Click on Support. 
   
   
   
   
3. Click on Submit a Ticket, which will take you to our support portal.

Creating a Ticket through the support portal

There are two ways to create a Ticket through our support portal:

1. The first way is to click on the Help button and follow the same steps as described above (Creating a Ticket in Scilife).
2. The second way is to click on Submit a Request and follow the steps below.
   
   

1. Select one of the four possibilities:
   - Question.
   - Incident.
   - New Feature Request.
   - Activation of module(s).

2. After filling out the related fields, and selecting a Ticket priority, click on the Submit button.