You can only delete Products & Services that have not been used in any item: CAPA, Events, or Change Request.
If the Products & Services have been included in any of these items you will get the message indicated above and it will be impossible to delete the Products & Services In this case, the best solution is to disable it instead.
How to disable a Products & Services
- Go to MANAGE > Scilife Settings.
- Go to Products & Services.
- Select the Products & Services by clicking on the check box.
- Go to the With Selected drop-down at the bottom of the list and select Disable.
- Click on Apply.
As soon as you click on Apply the system will give you the following notification: Disabled successfully 1 of the 1 selected Products & Services.
It is not necessary to sign off in order to disable a Products & Services.
The Products & Services will now indicate Yes in the Disabled column in the Products & Services list:
Relevant for: Administrators / Managers.
Please note:
- Disabled Products & Services will no longer appear when you are editing an Event, CAPA, or Change Request. This means disabled Products & Services cannot be chosen and added to any of these items by mistake.
- If you wish to enable the Products & Services again later on you can do so by following the same steps as described for Disabling but choosing Enable instead in the With Selected drop-down at the bottom of the list.